|
MARY’S WAY SHIPPING POLICIES
Subject to change without notice.
Marys Way Apostolate, Inc. reserves the right to a "no shipments policy" to prior undeliverable addresses, very difficult delivering locations, and difficult delivery circumstances.
WHAT do you ship?
Mary’s Way ships more than 2,000 religious items to almost every country in the world.
WHEN do you ship?
Mary’s Way ships packages every day except Sunday. Because Mary’s Way specializes in its own, unique custom-made and hand-made religious items, Mary’s Way "Order Processing and Order Fulfillment" times vary for each item.
HOW SOON do orders ship after payment is received?
Orders are fulfilled when all payments have been received and cleared. We accept every credit card in existence (VISA, MasterCard, American Express, Discover Card, JCB Credit Cards, Diners Club International, Carte Blanche, etc.) and every debit card in existence (IT Instant Teller, TX, MPACT, ACCEL, Credit Union 24, AFFN(American Forces Financial Network,) pulse PAY, NYCE, STAR, Maestro, INTERLINK,) PayPal, personal checks drawn on a United States bank, Certified Checks and Money Orders in United States dollars (USD) drawn on a United States bank.
NOTE: If you are paying by a personal check, (allow up to 45 days for personal checks to clear before order is shipped, if the check is from a country other than the United States). Personal checks, certified bank checks and money orders must be in United States dollars (USD), and drawn on a United States bank. We can not accept any cash, by mail, as payment for any of our merchandise.
HOW does Mary's Way "Order Processing, Order Fulfillment, and Shipping Schedules" vary?
"Order Processing and Order Fulfillment" is defined as the total time it takes Mary's Way to complete and ship out an Order.
Usually there are enough items in stock to complete our orders in a short period of time. However, due to the demand for in-stock items, and the time it takes to replenish our stock, "Order Processing and Order Fulfillment" times and shipping times will vary.
The "Order Processing, Order Fulfillment, and Shipping Schedule" for each item is stated in the "Details Section" of each item offered for sale, located at the bottom, last line of that item’s information.
If more than one item is ordered, the entire order will be completed in the longest shipping time listed. For example, if you order 3 items and the Order Fulfillment Times are 1 week, 3 weeks, and 4 weeks, the entire order will be completed and shipped in 4 weeks ’ the longest shipping time listed.
The items you order will be shipped by Federal Express Ground Delivery, where possible, which may take 3 to 10 working days in Transit Time to arrive to you. Of course, if you select a different method of shipment, such as Express service the amount of shipping time will be reduced. Express shipping is available for an additional charge and you may choose that option upon checking out, after adding your items to your shipping cart.
Your credit card, debit card or PayPal Account will not be charged until the day we ship. We will notify you by e-mail when your items are ready to ship.
WHERE do you ship to?
Mary’s Way ships and delivers to all fully completed addresses and deliverable addresses.
For you to receive Marys Way items, you must include all pertinent information, in full, including all street addresses, apartment numbers, phone numbers, zip codes, post codes, state, province, and country.
Marysway delivers to almost every country in the world that Federal Express will deliver to with the following exclusions: Mary’s Way cannot ship to China, Hong Kong, North Korea, Cuba, Iran, and any country Mary’s Way and the United States Government does not allow shipments to.
HOW do you ship?
All items are shipped by Federal Express Ground Delivery in North America, and Air and Ground in all other countries - unless you choose Air Express service with an additional charge.
VERY IMPORTANT NOTE: ALL ITEMS ARE SHIPPED WITH "ADULT SIGNATURE REQUIRED". AN ADULT MUST RECEIVE AND SIGN FOR THIS VALUABLE SHIPMENT.
If you or another person are not available to sign for the package at the time of delivery, Federal Express will notify you and will make two additional delivery attempts at a time convenient to you. After Federal Express's three attempts to deliver and/or three attempts to notify the recipient, the shipment will be considered "undeliverable" and will be returned to Mary’s Way.
If the package is returned to Mary’s Way due to its being "undeliverable" because no one was available to sign for it after repeated attempts to deliver your package or because of an incomplete address or wrong address or for any other reason, the purchaser will then be charged for both the delivery to and also the delivery from that undeliverable location. The purchaser will also be charged our standard 30% Restocking Fee of all the returned items purchased price, because our religious items are custom made and handmade specifically for your order.
WHAT ARE THE SHIPPING RATES for all Methods of Shipment to all countries?
Mary’s Way interfaces with Federal Express Shipping Rates Modules to determine shipping charges. Federal Express shipping charges are calculated in Mary’s Way checkout Charges in the Checkout Section.
HOW TO TRACK AN ORDER that has been shipped?
When your package is ready to ship, Mary’s Way will send you an e-mail advising you that your items are shipped and give you your Federal Express shipment Tracking Number so you can track the status of your package while it is in transit.
When you receive our e-mail with your package’s tracking number, you can track the status of your shipment two ways: 1) you can track your shipment on your computer by going to fedex.com and using the Tracking Number on your package we will e-mail to you when your package has been shipped or 2) by telephone by calling 1.800.GoFedEx or 1-800-463-3339 and say "track a package" to telephone operator.
MARY’S WAY RETURN POLICY
Subject to change without notice
VERY IMPORTANT: WE WILL NOT ACCEPT ANY RETURNED ITEMS WITHOUT A "RETURN AUTHORIZATION NUMBER".
You must e-mail us at shipping@marysway.net and give us your e-mail address, your name, address, telephone number, and any other needed identifiable information. Also, include in your e-mail, the item number, a brief description of the item you would like to return, and the reason for returning the item.
WE WILL THEN ISSUE YOU A "RETURN AUTHORIZATION NUMBER" BY E-MAIL.
IF YOU RECEIVED THE WRONG ITEM:
Mary’s Way employees and manufacturers triple check each and every item you ordered before it is shipped to make sure it is exactly what you ordered.
If you received the wrong item please do the following: Please e-mail us at rushorder@marysway.net In your e-mail, include your name, address, phone number, order number, and the tracking number of the wrong item package. WE WILL THEN ISSUE YOU A "RETURN AUTHORIZATION NUMBER" BY E-MAIL.
If Mary’s Way has sent you an item or a color you did not order, we will pay for the cost of shipping it back to us, and immediately upon receiving the item back in perfect condition, Mary's Way Apostolate will ship the correct item to you at no cost to you.
IF YOU RECEIVED A DAMAGED ITEM:
Mary’s Way employees and manufacturers triple check each and every item before it is shipped to make sure it is in perfect condition before it is shipped.
If you received an item that has been damaged in transit by the shipping company please do the following: Please immediately e-mail us at rushorder@marysway.net In your e-mail, include your name, address, phone number, order number, and the tracking number of the damaged item package.
WE WILL CONTACT YOU AS SOON AS POSSIBLE AND GIVE YOU FURTHER INSTRUCTIONS TO RESOLVE THIS AS SOON AS POSSIBLE.
IF YOU DO NOT WANT THE ITEM YOU ORDERED:
You must e-mail us at shipping@marysway.net and give us your e-mail address, your name, address, telephone number, and any other needed identifiable information. Also give us the item number, a brief description of the item you would like to return, and the reason for returning the item. WE WILL THEN ISSUE YOU A "RETURN AUTHORIZATION NUMBER" BY E-MAIL.
VERY IMPORTANT: WE WILL NOT ACCEPT ANY RETURNED ITEMS WITHOUT A "RETURN AUTHORIZATION NUMBER."
All items returned to us are subject to the following eight conditions:
1. All returns must have A "RETURN AUTHORIZATION NUMBER."
2. All returns must be received back to us WITHIN 30 DAYS after the item is delivered.
3. All returns must be IN PERFECT CONDITION.
4. All returned items WILL BE CHARGED A 30% "RESTOCKING FEE."
5. The person returning the item MUST PAY FOR THE RETURN SHIPMENT COSTS.
6. Mary’s Way WILL ALSO NOT REFUND THE ORIGINAL SHIPPING CHARGES.
7. Items with a "NO RETURNS ALLOWED" WILL NOT BE ACCEPTED BACK such as Prayer Cards, or Special Order Items such as: Aged and Antiqued Gold Leaf Framed Icons, 14 karat gold, 18 karat gold or 22 karat gold items.
8. Refunds will be made by "Credit Card Reversals" or by "Mary’s Way business check" after 30 days and after the credit card and bank checks have cleared, and ONLY WHEN ALL OF THE ABOVE SEVEN CONDITIONS ARE SATISFIED.
9. ALL SALES ARE FINAL for all Orders from All Countries other than the United States and Canada. Refunds of any type for any reason are not allowed for all Orders from all Foreign Countries - except Canada. (See explanation below.)
Because we do not have any control over the postal systems in other countries and because there are too many circumstances beyond our control such as packages lost or stolen when shipped outside the United States ALL SALES ARE FINAL. WE CANNOT PROVIDE CREDIT CARD REFUNDS OR REFUNDS OF ANY TYPE FOR ANY REASON.
If, in the very unlikely event that the merchandise you received was the wrong item(s) or was broken or damaged in shipping, we will replace the items as long as all of the above conditions are meet in the above section entitled: "MARY'S WAY RETURN POLICY" FOR THE WRONG ITEMS OR DAMAGED ITEMS WITH A MARY'S WAY "RETURN AUTHORIZATION NUMBER".
YOU ARE ASSUMING THE RISK AND RESPONSIBILITY OF WHETHER OR NOT YOUR PACKAGE ARRIVES WHEN ORDERING FROM ANOTHER COUNTRY. We are not responsible for packages which do not arrive to you. We cannot "re-ship" or "replace" or "refund" your purchase price and shipping costs.
Please be assured that every dedicated person at "Mary's Way to Jesus Worldwide Apostolate" will do everything we possibly can to see that your merchandise is delivered to you and that it is in perfect condition. We will do everything we can so that the items you order will arrive perfectly and safely.
Your devotion to our dearest, Most Loving Mother "Our Lady Mediatrix of All of God's Graces" will bring a great many blessings to you and your family.
|
