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Disclaimer  |  Shipping & Returns

 

Shipping & Returns

MARY’S WAY WORLDWIDE APOSTOLATE  RETURN, CANCELLATION, and REFUND POLICIES

Subject to change without notice.

1. PLEASE NOTE: WE ARE NOT RESPONSIBLE FOR ANY "UNDELIVERABLE ADDRESS" OR INCORRECT ADDRESS GIVEN TO US.

    1a. If you did not receive the items you ordered due to the wrong address given to us, you will need to reorder and pay for that item a second time if it is "Lost in the Mail" to pay for the lost item.

    2a. If you did not receive the items you ordered from us due to it being returned to us and marked and declared "UNDELIVERABLE" by the United States Post Office or by Federal Express. We are not responsible to make any refund to you for those items. If you provide us with "a deliverable address", we will ship it to you again one more time after you pay for the cost to ship again.  

  • If the country we are shipping to does not allow postal insurance, we will not be responsible for lost items.

     3a.  VERY IMPORTANT! WE WILL NOT ACCEPT ANY RETURNED ITEMS OR ANY ORDER CANCELLATIONS OR MAKE ANY REFUNDS WITHOUT A “MARY'S WAY RETURN AUTHORIZATION NUMBER”!

To get a Return Authorization Number (RON) You must e-mail us at francis@marysway.net and give us your e-mail address, your name, address, telephone number, and any other needed identifiable information.  Also, please give us the item number, a brief description of the item(s) you would like to return, cancel, and receive a refund for, and the reason for returning the item(s).

IF WE ACCEPT THE RETURN, WE WILL THEN ISSUE YOU A “RETURN AUTHORIZATION NUMBER” BY E-MAIL.  IF REJECTED, WE WILL LET YOU KNOW THE REASON(S) FOR THE REJECTION BASED ON OUR "SHIPPING AND RETURNS POLICY" DESCRIBED HEREIN.

    4a. IF YOU SEND US ITEMS THAT DO NOT HAVE "A RETURN AUTHORIZATION NUMBER" FROM MARY'S WAY APOSTOLATE WE ARE:  (1) NOT RESPONSIBLE TO RETURN IT BACK TO YOU;  AND  (2) WE ARE NOT RESPONSIBLE TO MAKE ANY REFUNDS TO YOU FOR THOSE ITEMS THAT YOU SEND BACK TO US "WITHOUT OUR RETURN AUTHORIZATION NUMBER". There are no exceptions to this.

 

2.  IF YOU RECEIVED THE WRONG ITEM:

Mary’s Way employees and manufacturers triple check each and every item you ordered before it is shipped to make sure it is exactly what you ordered.

  • If you received the wrong item do the following: Please e-mail us at francis@marysway.net and give us your name, address, phone number, order number, and the tracking number of the wrong item package.
  • If Mary’s Way has sent you an item or a color you did not order we will pay for the cost of shipping it back to us, and shipping it back to you, and immediately upon receiving the item back in perfect condition, we will ship the correct item to you at no cost to you. 
  • WE WILL THEN ISSUE YOU A “RETURN AUTHORIZATION NUMBER” BY E-MAIL.

 

3.  IF YOU RECEIVED A DAMAGED ITEM:

Mary’s Way employees and manufacturers triple check each and every item before it is shipped to make sure it is in perfect condition before it is shipped.

  • If you received an item that has been damaged in transit by the shipping company, please do the following: Please e-mail us at francis@marysway.net and give us your name, address, phone number, order number, and the tracking number of the damaged package. 
  • WE WILL CONTACT YOU AS SOON AS POSSIBLE AND GIVE YOU FURTHER INSTRUCTIONS TO RESOLVE THIS PROMPTLY.

 

4.  IF YOU DO NOT WANT THE ITEM YOU ORDERED:                                                           

You must e-mail us (heretofore “us” refers to Mary’s Way Worldwide Apostolate) at francis@marysway.net and give us your e-mail address, your name, full address, telephone number, and any other needed identifiable information.  Also, please give us the item number, a brief description of the item you would like to return, and the reason for returning the item.

ONLY IF IT IS ALLOWED, THROUGH ALL THE TERMS AND CONDITIONS OF OUR SHIPPING AND RETURNS POLICY STATED HEREIN , WE WILL THEN ISSUE YOU A “RETURN AUTHORIZATION NUMBER” BY E-MAIL.  

IF IT IS A "SPECIAL ORDER/NO RETURNS/NO REFUNDS" ITEM WE WILL NOT ISSUE YOU A "RETURN AUTHORIZATION NUMBER".  YOU THEREFORE MUST KEEP THOSE ITEMS SENT TO YOU.  (SEE SECTION 5 BELOW FOR EXPLANATION.)  IF YOU SEND THE ITEM(S) BACK TO US, WE ARE UNDER NO OBLIGATION WHATSOEVER TO RETURN IT TO YOU, AND WE WILL NOT REFUND YOU ANY MONEY THAT YOU PAID FOR IT. 

VERY IMPORTANT: WE WILL NOT ACCEPT ANY RETURNED ITEMS OR ANY ORDER CANCELLATIONS WITHOUT A “RETURN AUTHORIZATION NUMBER” for the item(s).   THERE ARE NO EXCEPTIONS TO THIS.  

 

5. SHIPPING TO ADDITIONAL LOCATIONS:

1. FREE SHIPPING TO ONE LOCATION ONLY AND IN THE UNITED STATES ONLY.

2. ADDITIONAL LOCATIONS WILL INCUR ADDITIONAL SHIPPING CHARGES. 

PLEASE CALL MARYSWAY AT 1-732-892-7400 TO FIND OUT THE ADDITIONAL CHARGE FOR ANY ADDITIONAL SHIPPING LOCATIONS IN THE UNITED STATES.

 

6. FOR ALL INTERNATIONAL SHIPPING:

Our Checkout Cart will add for orders under 2 pounds:
    $24.95 additional for orders to Canada
    $34.95 additional for all other international shipping

For an order with items weighing more than 2 pounds please email us at francis@marysway.net or call us at 1-732-892-7400 (NEW YORK TIME ZONE) to find out the shipping rate which must be paid before the items are shipped.

 

7.  All items returned to Mary's Way Apostolate, and all refunds, and all cancellations from Mary's Way Worldwide Apostolate are subject to ALL OF THE FOLLOWING (9) nine Conditions:

 

  1. Items that are custom-made and/or have to be sent out to be finished have a Cancellation Period of three business days (72-hour).
  2. All returns must have a “RETURN AUTHORIZATION NUMBER”.
  3. All returns must be sent back to us WITHIN 3 DAYS after the item(s) are delivered.
  4. All returns must be IN PERFECT CONDITION.
  5. All returned items WILL BE CHARGED A 30% “RESTOCKING FEE”.
  6. The person returning the item MUST PAY FOR THE RETURN SHIPMENT COSTS.
  7. Mary’s Way WILL ALSO NOT REFUND THE ORIGINAL SHIPPING CHARGES.
  8. Items with a “SPECIAL ORDER/NO RETURNS/NO REFUNDS ALLOWED” POLICY, WILL NOT BE ACCEPTED BACK AND REFUNDS ARE NOT ALLOWED THREE DAYS (72 HOURS) AFTER YOU ORDERED THE ITEM(S).   ALSO SEE SECTION  9.6 BELOW FOR FURTHER INFORMATION ABOUT THIS.  CUSTOM-MADE ITEMS SUCH AS OUR SCAPULARS, and OFFERINGS, and MASSES SAID BY OR THROUGH FATHER DAVID AND/OR THE FRANCISCANS IN THE HOLY LAND, and CANDLES LIT ARE ALSO "SPECIAL ORDERS" WITH NO RETURNS AND NO REFUNDS ALLOWED THREE (3) DAYS (72 HOURS) AFTER PURCHASE;  NO REFUNDS WILL BE MADE AT ANY TIME FOR ANY REASON FOR THE 100% BEESWAX ALTAR CANDLES THEY ARE SOLD AND ACCEPTED "AS IS". 
  9. "NO REFUNDS" AND "NO RETURNS" ALSO APPLY TO ALL OF THESE FOLLOWING ITEMS:

         9.1   Prayer Cards

         9.2   Prayer Pamphlets

         9.3   Any contributions for the 760 Masses and Rosaries by and through Father David and the Holy Land Priests

         9.4   All contributions to Mary’s Way or Father David

         9.5   For 100% Beeswax Altar Candles - these Altar Candles are sold and accepted "AS IS"

         9.6   For All Lit 10-Day Votive Candles

         9.7   For 1-Year Lit Votive Candles

         9.8   For Continuously Lit Votive Candles

         9.9   For "The 12-Way All Protecting Double Scapulars"

         9.10   For All Mary’s Way Medals: Antique Silver, Antique Gold, Silver Filled, Sterling Silver, Gold Filled, 14 kt Gold, 18 Kt Gold

         9.11  For All Mary’s Way Crucifixes: Antique Silver, Antique Gold, Silver Filled, Sterling Silver, Gold Filled, 14 kt or 18 Kt Gold

         9.12  For All Mary’s Way Rosaries

  9.13  For All Gold-Plate-Coated Frames with Museum Quality Giclee Icons stretched on Canvas: 18" x 24",  38" x 50", Special 40” x 52” with 70 Raphael Churb Angels 2 Archangels and 2 Angels Frame!,  and  6’ x 8’ Pope Frame

         9.14  For All 4 Aged and Antiqued Gold Leaf Picture Frames and Icons

         9.15  For All Icon T-Shirts and Icon Sweatshirts

         9.16  For All Padre Pio Relics and Padre Pio Photographs

         9.17 For All Saint Theresa Relics

         9.18 For All Father David Photographs

         9.19 For all of Father David's Saint Benedict Medals

         9.20 Father David's Red Cord Bracelets with Saint Benedict Medals on them + also other items provided by Father David

         9.21 For "Miraculous Oil" from The Miraculous Icon® in Father David's Chapel

  9.22 For all contributions for the orphans that Father David works with for food, medicine, and medical care.

  9.23 For All softcover and all hardcover editions and all electronic version e-book editions of our book entitled; Everything you    need to know to survive the worldwide chastisement with earthquakes all around the world starting soon...

 9. All Refunds will be made by “Credit Card Reversals” or by “Mary’s Way Business Check” 30 days after your Credit Card, Bank Check, or Money Order has cleared, and ONLY WHEN ALL OF THESE (9) NINE CONDITIONS ARE SATISFIED.

 

Shipping Disclaimer

Mary’s Way Shipping Policies

Subject to change without notice.

 

8.  WHAT do we ship?

Mary’s Way ships more than 2,000 religious items to almost every country in the world. In the event that a particular item is out of stock, another item of equal or greater value may be substituted.

 

9.  WHEN do we ship?

Mary’s Way ships packages every day except Sunday. Because Mary’s Way specializes in its own, unique custom-made and hand-made religious items, Mary’s Way “Order Processing and Order Fulfillment” times vary for each item.

 

10.  HOW SOON do orders ship after payment is received?

Orders are fulfilled after all payments have been received and cleared. We accept all credit cards, debit cards, personal checks drawn on a United States bank, Certified Checks and Money Orders in United States Dollars (USD), drawn on a United States bank.

NOTE: If you are paying by a personal check, (allow up to 45 days for personal checks to clear before order is shipped). Personal checks, Certified Bank Checks and Money Orders must be in United States Dollars (USD), and drawn on a United States bank. We cannot accept any cash by mail as payment for any of our merchandise.

 

11.  HOW does Mary’s Way “Order Processing, Order Fulfillment, and Shipping Schedules” vary?

      11.1   “Order Processing and Order Fulfillment” are defined as the total time it takes Mary’s Way to complete and ship out an Order.

      11.2  Usually, there are enough items in stock to complete our orders in a short period of time. However, due to the demand for in-stock items, and the time it takes to replenish our stock, “Order Processing and Order Fulfillment” times and shipping times will vary.

      11.3  The “Order Processing, Order Fulfillment, and Shipping Schedule” for many items is stated in the “Product Description” of the item offered for sale, located at the bottom, near the last line of that item’s information, in that item's description.

      11.4  If more than one item is ordered, the entire order will be completed in the longest shipping time listed. For example, if you order 3 items and the Order Fulfillment Times are 1 week, 3 weeks, and 4 weeks, the entire order will be completed and shipped in 4 weeks – the longest shipping time listed. Mass Certificates may take up to three months before they are shipped to and received by Mary's Way, and therefore able to be shipped to a customer.

      11.5  The items you order will be shipped by Federal Express Ground Delivery or USPS, where possible, which may take 3 to 10 working days in Transit Time to arrive to you. Mary's Way does not ship by EXPRESS MAIL. Of course, if you select a different method of shipment the amount of shipping time will be reduced. Be prepared to pay for a the difference in price for a faster shipping service. Shipping may take longer for Media Mail which is used for Prayer Pamphlets, Prayer Cards, Books, etc.)

      11.6  WE MUST CHARGE YOUR CREDIT CARD IN ADVANCE FOR ALL EXPENSIVE "SPECIAL ORDERS" OF $200. OR MORE  to provide the necessary funds to several Companies that make these very expensive, Special Order, custom-made items for our products.  And also to be assured of our customers commitment for these expensive, no cancellation, custom-made items.  ITEMS WITH A "SPECIAL ORDER/NO REFUNDS/NO RETURNS ALLOWED" POLICY, WILL NOT BE ACCEPTED BACK, AND REFUNDS ARE NOT ALLOWED THREE DAYS (OR 72 HOURS) AFTER THE ITEM(S) YOU ORDERED WERE STARTED.   We will notify you by e-mail when your items are ready to ship if you provide your email for us at checkout.

 

12.  WHERE do we ship to?

Mary’s Way ships and delivers to all fully completed addresses and deliverable addresses. (For you to receive Mary’s Way items, you must include all pertinent information, in full, including all street addresses, apartment numbers, phone numbers, zip codes, postal codes, state, province, and country.)

Mary’s Way delivers to almost every country in the world that Federal Express will deliver to with the following exclusions: Mary’s Way cannot ship to China, Hong Kong, North Korea, Cuba, Iran, and any country Mary’s Way and the United States Government does not allow shipments to.

 

13.  HOW do we ship?

Mary's Way reserves the right at their discretion, not to ship any item to a patron. A full refund will be provided in this case.

All items are shipped by Federal Express Ground Delivery or by United States Post Office Priority Mail or First Class Mail or Media Mail in North America, and Air and Ground in all other countries. First Class mail does not provide tracking. If a patron wishes to use a particular type of mail service instead of the one that Mary's Way deems to be the standard method for a particular item that is offered under the Free Shipping Policy, the purchaser must pay the difference in price before the item is shipped.

VERY IMPORTANT NOTE: WHEN THE VALUE OF A PURCHASE EXCEEDS A CERTAIN LIMIT, ITEMS ARE SHIPPED WITH “ADULT SIGNATURE REQUIRED”.   AN ADULT MUST RECEIVE AND SIGN FOR THIS VALUABLE SHIPMENT.

If you or another person are not available to sign for the package at the time of delivery, Federal Express will notify you and will make two additional delivery attempts at a time convenient to you.  After three attempts to deliver and/or three attempts to notify the recipient, the shipment will be considered “undeliverable” and will be returned to Mary’s Way.

If the package is returned to Mary’s Way due to its being “undeliverable” because no one was available to sign for it after repeated attempts to deliver your package or because of an incomplete address or wrong address or for any other reason, THE PURCHASER WILL THEN BE CHARGED FOR BOTH THE DELIVERY TO AND ALSO FOR THE DELIVERY FROM THAT "UNDELIVERABLE LOCATION".   THE PURCHASER WILL ALSO BE CHARGED OUR STANDARD 30% RESTOCKING FEE OF ALL THE RETURNED ITEMS PURCHASE PRICE. 

 

14.  WHAT ARE THE SHIPPING RATES for all Methods of Shipment to all countries?

Mary’s Way interfaces with The United States Post Office and Federal Express Shipping Rates Modules to determine shipping charges. United States Post Office shipping charges and Federal Express shipping charges are calculated in Mary’s Way checkout Charges in the Checkout Section.

 

15.  HOW TO TRACK AN ORDER that has been shipped?

When your package is ready to ship, Mary’s Way will send you an e-mail advising you that your items are shipped and give you your Federal Express shipment Tracking Number or USPS tracking number so you can track the status of your package while it is in transit. First Class Mail has no tracking service associated with it.

When you receive our e-mail with your package’s tracking number, you can track the status of your shipment two ways: 1) by telephone by calling 1.800.GoFedEx or 1-800463-3339 and say “track a package” to telephone operator; or 2) you can track your shipment on your computer by going to fedex.com and using the Tracking Number on your package which we will e-mail to you when your package has been shipped. 3) you can track your shipment on your computer by going to usps.com and using the tracking number on your package which will be emailed when your package has shipped.